Web Consultant

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Profile

Creative professional with 13 years experience in document and data indexing, office automation, and Web page design. Indexing background includes reading and interpreting documents and data, capturing and organizing information on the computer, and building the index process. Office automation expertise includes developing databases, integrating databases, word processing, and spreadsheet functions, analyzing current and proposed workflow, developing programs and utilities to automate required tasks, technical writing of user documentation and overview of programs, creating procedures, and training staff. Web page design experience includes analyzing customers' needs, building Web page, and maintaining and updating the Web site.

Summary


EXPERIENCE

Goldman and Frank, Houston, Texas
Consultant, 1999 - Present
Serve as a consultant to small and medium sized companies in the Houston area to develop and maintain their Web pages, and provide database development. Interact with business owners, corporate presidents and vice presidents, information technology managers, department managers and directors, and end-users. Web page design projects average up to 20 pages.

Jaybird Healthcare, Houston, Texas
Senior Technical Consultant, 1990 - 1999
Provided database development, office automation, end-user training, and help desk support. Reported to the Director of User Support Services.
· Developed a customized application that allowed various departments to update their budgets and saved $30,000 per year in overtime.
· Designed an application for teen health clinics that captured, maintained, and reported demographics and treatment of this patient population (provided regulatory information to support grant applications).
· Led a team of administrators and programmers in the development of a database to track grant and protocol management for the Office of Research, a brand new department (provided notices regarding status of grants, helped administrators ensure that grants and associated protocol were current, and provided an overview of all ongoing research).
· Assisted in developing and maintaining a help desk tracking system that provided standards and an overview of most often asked questions (improved quality of service, promoted better training, and ultimately reduced the number of questions handled by the help desk ).

Doyle and Associates, Houston, Texas
Senior Computer Analyst, 1989 - 1990
Managed and coordinated unusual and complex projects that involved improvisation and creation of customized solutions for scanning, editing, and data conversion. Reported to the General Manager.
· Wrote procedures used for cleanup of scanned documents and files; reduced editing time by at least 60% and made the company more competitive in regard to project completion dates.

TRAINING

University of Houston

Completed continuing education courses in computer software and operating systems including Microsoft NT, Remedy, FoxPro, and Lotus Notes.

AFFILIATIONS

Association of Women in Computing
National Organization of Female Executives

Computer System Technician

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Professional Profile

Versatile, highly motivated, results-oriented individual possessing a proven record of achievement in system analysis and design, computer training, project/program management, strategic planning, customer relations, business administration, and operations management. Extensive experience in all LAN/WAN topologies, network administration, E-Mail and Internet systems, and PC and mainframe environment. Adept at analyzing user's needs and coordinating system designs from concept through implementation. Exceptional analytical, organizational, communication, and interpersonal skills. Demonstrated ability to work independently or as an integral part of a team to achieve objectives and goals.

• Systems Analysis, Integration, Lifecycle • Client-Server Technology
• Wide Area and Local Area Networks • E-Mail and Internet
• Network Security • Cost Reduction through Technology
• System Disaster Recovery • Telecommunications Integration
• Multi-Vendor Environment • Operations and Process Reengineering
• Configuration Management • Training and Support


Career Summary

Over 10 years experience owning and operating computer consulting firms, providing system analysis and design, installation, testing, training, and support of systems/networks, and applications in multi-user corporate environments. Opened first company after graduating from college.

MANAGEMENT AND PROJECT ADMINISTRATION
· Co-founded and built two successful consulting, systems analysis, product development, and support services businesses.
· Actively involved in all business operations; managed day-to-day activities of up to seven service/support employees. Directed administration, sales, customer service and technical support functions.
· Chief negotiator for all proposals, ensuring best price and service available; presiding over from initial contract negotiation to final implementation, and on-going operations.
· Hands-on involvement in marketing, advertising, promotions, public relations and customer support.
· Successfully negotiated long-term contracts with government agencies, colleges, accounting firms, and major corporations.
· Oversaw initial system analysis, assessing needs and resolving any issues related to various application design and development; provided design and implementation of LANS/WANs, Fileservers and Workstations; developed end-user training and documentation of system; and customer support and service.
· Well-versed in the design of networking systems. Supplied back-up and documentation of computer and security systems.
· Proven performance record in business development and expansion that resulted in increased productivity and sales revenue.

TRAINING AND SUPPORT
· Extensive experience in and knowledge of electronic and mechanical devices; trained and supported company technicians in all aspects of system analysis, design, setup, troubleshooting, maintenance and repair, and upgrade.
· Trained end-users, master their knowledge of the system, and secure their proficiency in its applications and techniques in record time.
· Provided clients company-wide training, as needed and requested on systems service and support. Utilized both formal classroom settings and one-on-one personal instruction.
· Designed and developed training curriculum and materials used in training clients in use of networking systems.

CUSTOMER RELATIONS
· Personally handled on-site analysis, inspection, and implementation of proposed solutions for numerous companies throughout the Tampa Bay area.
· Cultivated and maintained professional relationships with key personnel. Worked closely with end-users to analyze current software/hardware requirements, and presented programs/hardware to satisfy that need; provided technical support and end-user documentation.
· Maintained excellent customer service on special requirements and service issues, accommodating customer's special needs requests and needs.
· Used diplomacy and tact in all situations to ensure customer satisfaction, promote good will and ensure repeat/referral business.
· Monitored service quality; involved in daily contact with customers to troubleshoot and resolve problems. Successfully resolved questions and concerns.

TROUBLESHOOTING/MAINTENANCE
· Qualified to provide support and service on data and voice networking architectures, PC/LAN/WAN technology, and database applications.
· Assumed 24-hour on-call responsibility for key projects during implementation phase.
· Managed, supported, and maintained network systems; providing both on-site and telephone support.
· Maintained and updated security systems as necessary and when key employees left the company.
· Provided backup procedures to ensure hardware/software utilization at maximum capacity and to minimize loss of production time to users.

Professional Experience

Maxwell Management, Palm Harbor, FL
Owner/Consulting Manager, 1999 - Present
Increased annual sales from $250K to $750K; successfully doubled customer base through redevelopment of policies and procedures, and enhanced marketing techniques.

Octagon, Inc., Largo, FL
Owner/Consulting Manager, 1992 - 1999
Increased sales from $300K in the first year of operation to $1.4 million upon buyout in 1999, through attention to detail, increased marketing strategies, and commitment to providing superior customer service.


Education / Certification

University of South Florida
Bachelor of Science, Management Information Systems
Microsoft Certification (MCSE)

IT Professional

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234






Objective

Seeking a professional IT position requiring advanced technical training and providing an opportunity to improve the systems and operations of a growing company.

Summary

• Over 8 years of professional experience in positions as Freelance Sound Designer, Senior System Consultant, MIS Manager, System Administrator / Quality Assurance Team Leader, Co-Founder / Editor, and Quality Assurance Manager
• Skilled in information systems management, analysis, troubleshooting, testing, documentation, internal control procedures, system and program security, systems analysis, hardware and software installation, applications and program management, technical support, and network administration.
• Experienced in fostering and developing client relations, providing end user training and innovative technical solutions, conducting equipment demonstrations, and increasing efficiency to enhance profitability.
• Leadership skills include ability to lead and motivate co-workers from all backgrounds, creative problem-solving and solution-oriented work style, decisive and confident decision-making, and in-depth proficiency with new technology trends.
• Well-developed communication skills demonstrated through fluency in Hebrew and English, extensive international travel, documented writing and editing talents, ability to work well independently and as part of a team, developing effective client relations, providing superior client service and satisfaction.

Technical Skills

Network Administration Skills
Design, implementation, and maintenance of Microsoft Windows NT network systems for the specific needs of the enterprise environment. Maintaining and establishing user accounts, network security, troubleshooting printer problems, back-up devices, and installing and maintaining servers.

Administration Skills
Installation, configuration, troubleshooting, support, and maintenance of PC hardware and peripherals including desktop computers, printers, scanners, modems, and networked printers.

OS Knowledge Base Skills
All windows variants, Sun Solaris Unix variants, IBM Unix AIX, Linux variants, IOS variants.

Software Implementation Skills
Microsoft BackOffice Servers, Exchange Servers, NT Clusters, Netscape Proxy, Apache, SAMBA, Office variants, SendMail variants, NIS+, Legato Networker, DNS, Veritas Volume Manager, SUN Cluster, Veritas Cluster.

Security Implementation Skills
Checkpoint firewall-1 (version 4.0 & 4.1), VPN-1 securemote implementation, CISCO PIX, Raptor EAGLE, Norton command center, Secure Sendmail.

Hardware Skills
All PC variants, SUN Sparc / UltraSparc stations, Printers, Video capture, cable standards and implementation, (CAT5, CAT6, Fiber) Printers, EMC, NetAp filers.

Networking Skills
CISCO Switches and Routers (Voip / ATM / Ethernet) Bay Networks / Nortel Switches, Intel Routers, Extreme Networks Switches, Lucent Switches, Very High TCP / IP proficiency.

Environment Skills
Windows workgroups and DOMAINS, Ethernet, TCP / IP, NIS, NIS+, W2K directory service, LDAP.

Experience

Sound Design, Los Angeles, California 2000 - Present
Freelance Sound Designer
• Currently self-employed as Freelance Sound Designer building virtual synthesizers for DJs and other clients. Responsibilities include sound design using integration of MIDI / musical instruments, and digital sounds recording to meet client needs, creating top quality results, and completing projects on time and within budget. Additionally responsible for design and distribution of marketing materials, banking and basic accounting, and all public relations.

ACCOUNTING TECHNOLOGIES, LTD, Raman Gat, Israel; Sunnyside, California; London, England; Munich, Germany 1999 - 2000
MIS Manager
• Responsible for managing all aspects of systems infrastructure for international technologies company. Duties include direct administration of Israel R&D site systems as well as systems for company sites in Sunnyside, California, London, England, Munich, Germany, and Stockholm, Sweden, with emphasis on enhancing effective site connectivity and maintaining domain security. Additional duties included design and implementation of total net-structure development of innovations to raise network performance, and relocation of Israel office site.
• Increased site connectivity from 10 megabytes per second to 1000 megabytes per second and user connectivity from 10 megabytes per second to 100 megabytes per second.

REDGEN SOFTWARE, LTD, Netanya, Israel; San Jose, California 1997 - 1999
System Administrator / Quality Assurance Team Leader
• Performed all aspects of system administration and quality control for company specializing in development of mobile codes, including design and implementation of international multi-site net-structures, managing global network assets and networking, ensuring internal / external security of all systems, and other duties as needed.
• Successfully developed special system protections against viruses and other security threats.

DOLPHIN SYSTEMS, Tel Aviv, Israel 1996 - 1997
Quality Assurance Manager
• Served as top quality assurance team member reporting directly to lead developer for small company specializing in creation of individualized signatures for e-mail messages. Tested all signature applications as to program integrity and security, pinpointed problems, assisted in creation of fixes and reprogramming, and maintained security of internal company system.

Education Background

University of California, Berkeley
B.A., Business

Professional Affiliations

• Association for Computing Machinery (ACM)
• Advanced Computing Systems Association 'System Administrators' Guild (USENIX/SAGE)

Accounting Professional (recent graduate)

Dale Wong 604 Harmony Lane Pleasantville, CA 94588 (925) 555-1234
Summary of Qualifications
· Multi-networked, information-related, cross-cultured.
· Strong communication and rapport-building skills.
· Skillful at processing data and information, keeping records, and tabulation.
· Excellent knowledge in the matters of Finance and Accounting.
· Hardworking, goal-oriented, highly competent and team player oriented.
Education
Bachelor of Science in Accounting	2004
Florida Atlantic University, Boca Raton, FL
Relevant course work:
· Corporate Finance
· ISM 3011
Member of the ASA(Accounting Students Association)
Languages & Skills
Languages: French & Creole Fluently
PC Skills: Windows 98, ME, 2000 & XP, Microsoft Word, Excel, PowerPoint, Outlook, e-mail and Internet research.
Experience Summary
Barnes & Nobles, FAU Campus, Boca Raton, FL		2001 – Present
Cashier
Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing reports. Hired and trained workers. Observed checking, billing, and cashiering activities; counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions.
Winn Dixie, Boca Raton, FL	1998 – 2001
Bookkeeping
Full-charge Bookkeeping and Accounting. Performing full charge bookkeeping and account management through financial statements and assembled documentation for year-end audits and respond to auditors' inquiries.
Duties included, but is not limited to:
· Accounts Receivable and Billing · Inventory Control · Budgeting · Prepared Bank Deposits · Accounts Payable · Fixed Assets Analysis · Bank Reconciliation · Automated Payroll · General Ledger · Financial Account Analysis
Haiti Telecommunications, Port-au-Prince, Haiti		1992 – 1996
Accounting Manager
Supervised Accounts Receivable and Accounts Payable department. Provided training to develop and enhance quality customer relations. Ensured and maintained ethical accounting practices. Managed and directed up to twelve associates. Communicated tactfully and effectively with team. Boosted team productivity by approximately 30%. Encouraged high moral, coached new software programs and maintained a resolution-oriented group. Handled escalated issues.

Tips for Resume Writing

1. Be neat and error free.

Catch all typo’s and grammar errors. Make sure somebody proofreads your resume, preferably someone attentive to details. Even the smallest error could land your resume in the reject pile.

2. Write a powerful opening testimonial.
Form a solid, clear opening testimonial that will help you carry a focused message throughout the resume. The best opening statements summarize your skills and emphasize your strengths.

3. Focus on your benefit to employers.
Focus on highlighting accomplishments that will arouse the interest of employers who read your resume. Answer the question: “How can this candidate fulfill the role and make a positive impact?” Remember that the goal is to get the interview.

Build a good first impression. On average, employers spend less than 30 seconds scanning each resume. Most employers are more anxious about career achievements than education. Place the most remarkable and convincing facts about yourself at the beginning, such as a list of accomplishments in order of relevance.

4. Emphasize your skills.
Use a skills or capabilities part in your resume that is organized around the main talents you have to propose. Prioritize everything.

5. Use industry terminology.
Use industry terminology and acronyms to reflect your awareness with the employer’s business, but not to the point where it makes your resume hard to read or understand. Spell out acronyms in parentheses if they are not clear, such as TQM (Total Quality Management).

6. Avoid personal pronouns.
Never use personal pronouns such as ‘I’ or ‘me’ in your resume. Instead of entire sentences, use short Action-Benefit statements, like: “Coordinated and published a weekly newsletter that raised awareness for local community events.”

7. Highlight key points.
Use bold, italics, and underlining to highlight the most related information on your resume. For ASCII text-only resumes, you may use capital letters, quotation marks, even asterisks, to emphasize important words or section titles.

8. Summarize information.
In your resume, use only the amount of space required to express your qualifications for the position clearly and succinctly.

9. List only current information.
The general rule of thumb is to show your work experience only for the last 10 to 15 years, unless there is specific past experience that is especially relevant to the position you are seeking.

10. Quantify or qualify experience.
Numbers are a powerful tool, and should be included in your Action-Benefit statements. Instead of writing “Responsible for increasing sales in my territory,” use “Increased sales in my territory 150% over 6 months. Managed 30 accounts rising revenues from $1.5M to $2M annually.”

11. Be organized, logical, and concise.
In addition to reviewing your experience, employers also use the resume to sense whether you are organized, logical, and concise. Make sure your resume is balanced, neat, visually appealing, and flows consistently. Clearly separate sections and emphasize section titles. Leave sufficient blank space between sections for easy reading.

12. Just communicate.
Abandon the use of exorbitant, exquisite vocabulary. In other words, don’t try to impress employers with the depth of your vocabulary. Use words everyone can understand.

13. Omit salary information.
Never refer to salary in your resume. Save this information for the interview.

14. Avoid questionable subjects.
Never refer to personal information such as race, religion, marital status, age, political party, or even personal views. In all but a few instances, it would be illegal for the employer to consider such issues. Also, avoid the use of humor and clichés in most resumes.

15. Be honest.
Lying or exaggerating your abilities will always come back to haunt you. Since employers usually check into serious candidates, you will want every detail to check out.

16. Sell your strengths.
Do not under-emphasize your strengths and experience. Portray yourself in the best possible light. Skills that seem natural to you, others may never grasp.

“Do not under-emphasize your strengths and experience”

17. Write your own resume.
Be personal, yet professional. Create a resume that reflects your best personal characteristics and positive traits

18. Personal traits.
If you want to include personal traits in your resume, such as “Dependable, Highly-Organized, Self-Motivated, and Responsible,” rather than just listing these traits, try demonstrating these characteristics examples from your experience. For example, instead of writing a resume “Dependable”, write “Never missed an important deadline in five years as a project manager.”

19. Use common section Objective
Experience, Employment, Work History, Skills, Summary of Qualifications. Accomplishments, Achievements, Capabilities, Education, Professional Affiliations, Publications, Licenses and Certifications and Honors,

20. Position yourself in the best possible light.
To de-emphasize glaring gaps in your work history, consider using a Functional resume, which focuses on your skills and accomplishments rather experiences. Chronological format, which emphasizes the progression of your experience

21. Be positive.
Remove any negative comments or feelings conveyed in your resume, especially when it comes to previous employment experience.

23. Combine sections when possible.
Try to combine any short sections to make your resume more compact. For example, if you only have one entry under training, consider placing it under your education. instead and change the section title to “Education and Training”.

How to format your resume

Having a well-formatted resume is almost as important as having a well written resume. There are a number of rules you should keep in mind when formatting your resume. First, start with a blank page. Avoid using templates that are already available in Microsoft Word. These templates are outdated, and they will make your resume appear general and unpleasant. Additionally, these templates, while well formatted in Microsoft Word, will not translate well when emailed or uploaded to job search engine web sites. You can find samples of resumes on the Internet; search for resumes by your industry to find the templates that make most sense for the job you are seeking. Than work on a blank page to reproduce the look and feel of the resume you like.

Ideally, your resume should fit on one page; if you have extensive experience, limit the length of the resume to two pages, but only list experiences and skills relevant to your career objective. Even if you are applying for a job in a creative field, do not insert images or pictures into your resume. Your summary should be in form of a short paragraph or bulleted statements, containing only several sentences. Your summary should begin by a headline that summarizes your professional title and/or your professional statement. When trying to align your resume, be ware of spacing and tabbing. Use tabs, rather than spaces. As a last formatting check point, ask your friends or your family for help out in reviewing your resume. Send the resume file via email to a few of your friends – ask them to review the resume and make sure nothing seems out of place. Print out the resume on paper and review to make sure that margins are accurately set, and that the content doesn’t appear crowded on the page.

Writing a Winning Resume

The first step in writing a winning resume requires you to define the position or type of position you are looking for and assess your top qualifications. If you are applying for several types of jobs, consider writing a different resume for each. Your resume will be most effective when you target a specific type of job, and then describe how your skills, abilities, and experience qualify you for that position.

For each job type, research the job responsibilities and requirements for the position. You can find this information by browsing through the job advertisements for your occupation. Find out what your responsibilities will be, what skills, abilities, and data you’ll need, and what personal and professional qualities are required for success. Once you have determined the requirements of the position, analyze your past experience, accomplishments, education, and training for examples of work and personal character and begin building your resume in a way that best demonstrates your ability to succeed.

To write an effective summary, you should first understand what information should not be communicated in your resume. While descriptive of who you are, this information is not related to your potential employer in order to pre-screen your qualifications for their opportunity. Additionally, the summary should not contain your previous professional experience, except you can clearly demonstrate how such background can be of value in your future career development. Beware of generic statements, such as “I am well organized and detail oriented.” Employers want to hear your unique voice and get a sense of your communication skills while reading the summary portion of your resume.